Shipping policy

Shipping Policy

Processing & Delivery

  • Order Processing: All orders are processed within 1 to 3 business days. You will receive a tracking number via email once your package has shipped.

  • Shipping Times: Delivery typically takes 5 to 14 business days depending on your location.

Return & Refund Policy

7-Day Return Window

We want you to love your purchase! If you are not completely satisfied, you may request a return within 7 days of receiving your item.

  • Return Conditions: To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging.

  • Return Process: Contact us within 7 days of delivery to initiate a return. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items

We stand behind the quality of our products. If your item arrives damaged, broken, or defective:

  • Full Refund Guarantee: We offer a 100% full refund or a free replacement for any items damaged during transit.

  • How to Claim: Please inspect your order upon delivery and contact us immediately with your order number and photo/video proof of the damage. Once verified, your refund will be processed back to your original payment method.

Need Help?

For any return or shipping inquiries, please reach out to our support team with your order details. (shopluminaora@gmail.com)